Cancellation/ Shipping /Return
Shipping & Returns
THERE ARE NO REFUNDS. ALL SALES ARE FINAL! For all Sex Adult Toys no exceptions
YOU CANNOT CANCEL A ORDER AFTER 24 HOURS OF PURCHASE.
If upon arrival the item is damaged, please contact us immediately within the first 24 hrs of you receiving the items, so that we can rectify the situation, and would be more than happy to resolve the issue.
Here are the steps you should take:
- Contact customer service immediately (Info@WaistMagnet.com) once you have received the items, within the first 24 hrs.
- Send in photos of the damages to the items
- Send us a copy of the invoice & confirmation #
- Send us the items back for inspection
Once you have completed ALL of these steps, we will resolve as soon as possible.
Our customer service email: firstname.lastname@example.org
After your order has been shipped please allow up to 72 hours for the tracking number to be trackable.
Tracking details will be sent to the email address provided at check out. We highly advise our customers to review their order. PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS AT CHECKOUT!!! We are not responsible for packages sent to the wrong address provided.
We are NOT responsible for ANY lost items. If your tracking information indicates that your package has been delivered and you failed to receive it, please contact United States Postal Service. USPS customer service 1(800)275-8777
Packages undeliverable by USPS will be cancelled and refunded once received and processed I the buyer is now responsive via email or phone.
NO REFUNDS OR EXCHANGES. ALL SALES ARE FINAL!
If Waist Magnet makes a mistake by sending you the wrong item, please contact us immediately, we will be sure to send you the correct item.
All items are inspected before shipping.
*Please note that due to COVID-19, shipping has been slightly delayed and can vary depending on the delivery location.
Our customer service email: Info@WaistMagnet.com
All emails are generally answered within 24-78hrs due to heavy email volume.
Customer service does not work on Week ends or Holidays
After your package has been shipped please allow unto 72 hours for the tracking number to be trackable. Due to Covid 19, we can only us a drop box and let post office team scan in all packages our goal is to stay health as we serve you.
Due to extremely high order volume processing may take 10-15 for adult Intimate Toys. All other items please allow 5-7 business days processing on most general items.
All Standard shipping takes 3-5 Business Days for delivery, All International shipping takes 14-21 Business days, if you haven't received your package within the 7th day please contact us, tracking numbers are provided and will be sent to the email that's listed on your invoice. We highly advise our customers to revise their order upon checkout. Please make sure your shipping address and Apt number is the correct that you want to receive your package at. We are not responsible for packages that were shipped out to the wrong address that you provided.
All Items must be unused with seal intact to qualify for returns.
All returns must be within 7-10 business days of receiving the product.
P.0 Box 9932
Newark, New Jersey 07104
All returns must be approve my management before sending
Some items such as Adult Toys, Mask, Waist Trianers and creams cannot be returned due to sanitary reason.
If Waist Magnet Magnet makes a mistake by sending you the wrong item, please contact us immediately our company will be sure to send you the correct item.